Information regarding the online resolution of disputes pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation)

To solve consumers' problems online fairly and effectively, without going to court

If you have problems with products or services purchased online, you can use the platform made available by the European Commission to file a complaint and find a solution from an independent dispute resolution body.

Consumer protection legislation in the EU ensures that everyone has the right to be treated fairly when buying goods and services online or offline.

European legislation ensures that consumers:

  • fair treatment
  • products that meet acceptable standards
  • the right of appeal in case of problems

Before submitting a complaint to a merchant, it may be helpful to learn more, so that you know the rights and remedies that apply to your situation.

Many organisations across the EU can provide useful information on consumer rights. If you have a problem buying products or services from a trader based in another EU country, you can contact your European Consumer Centre (ECC) free of charge.

European Consumer Centres can

  • provide advice on your rights as a consumer
  • help you resolve a dispute with a trader based in another EU country, Iceland or Norway, without going to court
  • advise you to contact another interlocutor, if they can not help you

Use the following link to connect to the European Commission's website for online dispute resolution.



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